Will I receive a refund if I return an item and how long will it take to receive it?

Learn more about refunds from returns.

Daniel Sand

Last Update a year ago

Yes, if you return an item within the allowed timeframe and it meets our return policy requirements, you will receive a refund for the full purchase price of the item (excluding 3% service fee, additional costs from Third-Party Check, customs, and initial shipping costs).

Furthermore, you as a buyer are responsible for paying for the return shipping costs provided by Wedio. Once the seller receives the returned item, she/he will inspect it to ensure that it is in the same condition as when it was shipped to you. If everything is in order, we will issue a refund within 7 business days of the seller receiving the returned item.


Please note that it may take additional time for the refund to be reflected in your account depending on your bank or credit card provider. If you have any questions or concerns about the refund process, please feel free to contact our customer support team for assistance.

Here is an example: Copenhagen filmmaker buys a camera from Berlin:

  • Sellers price: €5,000
  • Service Fee (3% of €5,000): €150
  • Third-Party Check: YES €330
  • Insured Shipping Costs to Copenhagen: €30
  • Customs: EU to EU €0
  • Buyers Purchase Price: €5,510

Assuming the Copenhagen filmmaker wants to return the camera and is eligible for a refund:


  1. The buyer contacts Wedio support within 48 hours of receiving the gear and expresses their wish to return the item.
  2. The buyer ships the gear back fully insured and in its original packaging. The buyer is responsible for the return shipping costs, which in this case is €50.
  3. The seller inspects the gear and confirms that it is in the same condition as it was when sold.
  4. Wedio refunds the buyer the full purchase price (€5,480) minus the service fee (€150), Third-Party Check fee (€330), initial shipping costs (€30), and the return shipping costs (€50).

Total Refund: €4,950

The refund will typically be processed within 7 business days of receiving the returned item. However, please note that it may take up to 30 days for the refund to appear in the buyer's account, depending on the payment method used.

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