What is Wedio Buyer Protection?

Wedio Buyer Protection is a set of features that ensures a safe and secure transaction for buyers on our platform. Here are some of the features included:

Secure Escrow payment:

Your payment is fully covered. We keep your money in our escrow account for 5 days after delivery of your gear. This gives you time to carefully inspect your order, knowing that your money is safe in our account. Only then do we send the money to the seller. Read more.

Third-Party Check:

For an additional fee, we can send the gear through a Wedio-certified service center and provide you with a detailed status report of the equipment before you commit to purchasing. This helps you avoid purchasing low-quality products. Read more.

Verified sellers:

We carefully verify all sellers before they can sell equipment on Wedio. All members are verified with their national ID, address, previous experience, and social presence. This minimizes the chance of fraud. 

Insured shipments:

Sellers ship every order fully insured, so you can make domestic and international purchases risk-free. Read more.

48-hour return policy:

If the equipment arrives defective or not as described by the seller, you have 48 hours upon delivery to initiate a return and receive your money back. Read more.

Personal support:

Our member success team is always just a phone call or chat away. We’re here to help you sort out any disputes. Contact us any time you need assistance.

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