What happens if I receive my equipment broken after the buyer returns it, even though it was not damaged before?
Our Sellers guide when receiving back broken equipment.
Daniel Sand
Last Update a year ago
If a seller receives equipment that was returned by a buyer in a damaged condition, even though it was not damaged before, they should immediately contact Wedio customer support. Wedio will then work with the seller and the buyer to investigate the issue and determine the appropriate course of action.
We will keep the money in our escrow account until it is decided who is responsible for the damage.
If the damage was caused during shipping, the seller may need to file a claim with the shipping carrier. If the damage was caused by the buyer, Wedio will investigate the issue and determine whether the buyer should be held responsible for the damage.
In any case, it's important for the seller to document the condition of the equipment both before and after the return, with clear pictures and descriptions.
Furthermore, it's important for the buyer to document the condition of the equipment both when receiving the equipment and when returning the equipment, with clear pictures and descriptions. This documentation can help in any dispute resolution process and ensure a fair outcome for both parties.
Without documentation from the buyer or seller, the costs of repairing the gear will typically be split 50/50 between the buyer and seller, and the costs will be taken from the escrow account. Wedio will not pay for repairing the gear.
If the buyer is responsible for the damage, the costs of repairing the gear will typically be paid by the buyer.
If the buyer has documentation, and the seller does not, the costs of repairing the gear will typically be paid by the seller.
If the buyer and seller do not agree about responsibility and pricing, and Wedio needs to be involved as a mediator, expect a processing time of up to 100 days.