We know that plans sometimes changes, and you might need to cancel a booking.

If this is the case, the first thing you need to do is to contact the counterparty as soon as possible. This gives them the opportunity to plan their schedule in the best way, according to the new circumstances.

In generel, the lender and renter must come to an agreement whether an order can be canceled without consequences.

If, for some reason, the lender and renter cannot come to an agreement, Wedio's cancellation policy can be used.  

Cancellation policy for renters

Cancellation of accepted rental requests

If you (renter) need to cancel a rental that has already been approved by lender, you need to do it in the order request conversation.

Cancellations within 2 hours of approval: No charge will be made, and you will be refunded 100% of the rental price.

Cancellations more than 24 hours prior to hand out: No charge will be made, and you will be refunded 100% of the rental price.

Cancellations less than 24 hours prior to hand out: You will be charged 50 % of the rental price, if lender requires compensation

If you do not cancel an accepted rental request and you do not pick up the gear, you will be charged 100 % of the rental price. 

Cancellation policy for lenders

Cancellation of accepted rental requests

If you (lender) need to cancel a rental that has already been approved, you need to require renter to do so in the order request conversation.

Be aware that renter is often very dependent on your equipment in order to do their job. So, canceling the rental request at short notice may result in lost profits and poor public review. 

We therefore always encourage you to give notice in good time, and to get in touch with us and renter, to find an alternative option for renter.

If you have questions or need help, please get in touch :-) 

Daniel McCoy Andrade
+44 79 6052 8653 or daniel.andrade@wedio.com

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