In the unfortunate event that a shipment gets damaged or lost during transit, Wedio will initiate an investigation process and file a claim with the shipping provider DHL. Please note that resolving such cases can take time, typically up to a couple of weeks.
When an issue arises, we prioritize investigating the situation thoroughly to determine the cause and extent of the damage or loss. We work closely with the shipping provider to ensure all necessary documentation and evidence are provided for the claim.
While we strive to expedite the resolution process, it's important to understand that these investigations require careful examination to ensure a fair outcome. Rest assured, we will make every effort to resolve the situation promptly and provide updates throughout the process.