We love the Wedio community, and we continuously strive for the Wedio community to be the absolute best community for you to be a part of.
Therefore we have set out some community rules, which we urge members to honor. We will do our best to enforce them consistently and fairly in every situation.
Rental Cancellation Policy:
Canceling as a Renter: Within 2 hours of approval or more than 24 hours before hand out: No charge will be made, and you will be refunded 100% of the rental price. Less than 24 hours before hand out: You will be charged 50% of the rental price if the lender requires compensation. If you do not cancel an accepted rental request and you do not pick up the gear, you will be charged 100% of the rental price.
Canceling as a Lender: If you need to cancel a rental you already have approved, get in touch with the Renter in good time. Be aware that they are often very dependent on your equipment to do their job. Canceling the rental with short notice may result in lost profits and poor public review.
Rental Pick-up & Drop-off Times: Wedio Global Coverage always starts at 19:00 the day before the shoot and ends at 10:00 the day after the shoot. As long as they fit within this time frame, the exact pick-up and delivery times may be agreed upon between Renter and Lender in Messages. Late return fees may apply if any item is returned outside the Wedio Global Coverage time frame. Wedio is not responsible for any incidents that occur outside the Wedio Global Coverage time frame.
Late Rental Drop-off Fees: Rentals dropped off after 10:00 on the drop-off day or after the previously agreed upon time are subject to a late drop-off fee that equals a one-day rental fee (including the Community Fee and any coverage option fees) for the rental. The Renter will be charged every 24 hours after a late drop-off until the equipment is returned to the owner. Late rental drop-off fees are imposed at the lender's discretion.